Hi
From the error message, it seems there is no available data gateway which has the same data source as the dataset, so it prompt the user to install the personal gateway to configure schedule refresh.
In your scenario, please ask the user which data source used in this dataset, if data gateway supports this data source, as
However, in some situations, the dataset is not supported to use data gateway, as there are many data sources, some of them are not supported in data gateway, then this user needs to install personal gateway. For more information, please refer to this article: Configuring scheduled refresh.
Best Regards,
Qiuyun Yu